FAQs

Do I need a doctor's referral for physiotherapy treatment?

No, however we do recommend that you contact your private health insurance company as they may require a medical referral (referral by a medical practitioner) to authorise re-imbursement of treatment charges.

Can I claim the cost of my physiotherapy treatment from my insurance company?

Physio at Work is a registered physiotherapy provider with all major insurance companies and therefore we can bill these companies directly, however it is important that you check your cover with your insurance company prior to commencing treatment. Please bring all insurance details including your membership and authorisation numbers with you to your first appointment.

If you have an excess on your policy please tell us

How long are the physiotherapy treatments?

Your initial physiotherapy treatment usually takes 45 minutes. Subsequent treatments can last between 30 to 45 minutes.

What should I wear to my physiotherapy appointment?

Shorts should be worn for lower extremity injuries and tank tops are preferred for upper extremity injuries.

What do I need to bring on my first visit?

Please bring any letters from your doctor or consultant and x-rays

What is electrotherapy?

Electrotherapy is the use of electricity in order to produce different types of energy waves. These waves are then used to effect tissues by reducing swelling, pain and muscle spasm and by strengthening muscles. This results in the promotion of healing.

Can physiotherapists manipulate?

Yes, chartered physiotherapists with the appropriate post-graduate training are qualified to manipulate.

How quickly will I be seen for my first appointment?

We will always endeavour to offer you an appointment on the same day or within 24 hours

How many treatments will I need?

There is no pre-determined number of treatments for a specific condition. However following your initial assessment, your physiotherapist will discuss and agree a treatment plan with you. This may include advice regarding the approximate number of treatments you may require. Individual's response to treatment varies.

Is it difficult to find parking at your facilities?

No. Metered parking is available on the street outside the clinic.